These rules and regulations govern the relationship between Suites Del Borgo, managed by ANGLO LANGUAGE MEDITERRANEAN ACADEMY S.R.L. SOCIETÀ BENEFIT (VAT No. 02953150907, located in Olbia, Via Ghana, Geovillage), and its guests, establishing mutual rights and obligations to ensure a peaceful, safe stay in compliance with the applicable regulations of the Municipality of Olbia and the Region of Sardinia. By accessing and staying at the hotel, guests agree to be fully bound by these regulations, which form an integral part of the accommodation contract and complement all applicable laws and local rules governing hospitality services.
These rules are intended to:
- Protect the safety, hygiene, and dignity of the property.
- Ensure the comfort and wellbeing of all guests.
- Set out the conditions for use of the hotel’s services.
- Define the standards of conduct required for harmonious coexistence.
Failure to comply with these rules may result in early termination of the stay and, where applicable, referral to the relevant authorities. In the event of any conflict between these regulations and applicable law, the latter shall prevail in accordance with the principle of hierarchy of legal sources.
Booking and Confirmation
- Bookings can be made via the website, email, telephone, or online booking platforms.
- To validate the booking, a confirmatory deposit may be requested, as communicated at the time of the request.
- Confirmation of the booking implies full acceptance of these internal regulations.
- In the event of a no-show or cancellation beyond the established terms, the property may retain the deposit or apply the penalties indicated in the confirmation communication.
The balance of the stay will be requested at the time of check-in.
Security Deposit
- To protect the integrity of the property and its furnishings, a credit card pre-authorization for an amount of €100 is required at check-in. This transaction does not constitute a charge, but a temporary hold of funds to cover any damage caused to the room or the property during the stay. The amount will be released in full at check-out, following a room inspection by the staff.
Minimum Stay
- The minimum stay for accommodation in the hotel rooms is set at 2 nights for the month of July and 3 nights for the month of August. For accommodation in apartments with a kitchenette, the minimum stay is set at 5 days for the months of July and August.
Check-in
- Each guest(including minors) is required to present a valid identity document for registration, as provided for by current legislation. For foreign minors not accompanied by parents, the accompaniment declaration issued by the competent Questura (Police Headquarters) pursuant to Law 1185/1967 and subsequent amendments is required.
- Check-in takes place starting from 3:00 PM. In case of delayed arrival due to unforeseen causes, we invite you to report it promptly to the reception via email at booking@suitesdelborgo.com with your booking number or via WhatsApp at +39 3489201984.
- If the room is available, early access is possible.
- A free-access luggage storage area is available, reserved for guests arriving before the check-in time or needing to leave their luggage after check-out. The area is not manned by dedicated staff and access is not subject to individual registration. It is recommended not to leave valuables, money, or documents in the storage area. For such items, a storage service is available at the reception. The property is liable for damage to deposited luggage exclusively within the limits provided for by articles 1783 and following of the Civil Code.
- The stay of minors under 18 years of age not accompanied by a responsible adult is not permitted, unless otherwise authorized in writing by the parents or legal guardian.
- The data collected during the check-in phase will be processed in compliance with the privacy information notice delivered to the guest and available at the reception.
Check-out
- Rooms must be vacated by 10:00 AM on the morning of departure. It is highly recommended to settle the bill and any extras the previous day. In case of delay in returning the room, the management reserves the right to charge a supplement for late vacation.
- A late check-out is allowed only by prior agreement with the management and based on room availability, with a possible supplement, and can be requested the evening before departure.
- At the end of the stay, the guest is required to return the keys or electronic cards to the reception.
Extension of Stay
- Any requests to extend the stay must be communicated with reasonable notice and are subject to the property’s availability
- In case the room is not vacated by the check-out time without prior authorization, the property will apply the supplements provided for the late check-out service. Should the guest refuse to vacate the room despite the management’s request, the property reserves the right to request the intervention of the competent authorities.
Children and Extra Beds
- Children of all ages are welcome. Children under 3 years old stay free of charge in the bed with their parents.
- A cot can be requested (subject to availability) at a price of €10 per night.
- Children from 2 to 12 years old (not yet turned) benefit from a 50% discount on adult rates.
- Children over 12 years old are considered adults; a 10% discount is provided for them, provided that the room is already occupied by 2 adults.
- Children under 4 years of age are entitled to complimentary breakfast and dinner.
- Children aged 4 to 7 (inclusive) are entitled to a 50% discount on breakfast and dinner.
- Children aged 8 to 11 (inclusive) are entitled to a 25% discount on breakfast and dinner.
- Guests aged 12 and over are considered adults and are not entitled to any discount on breakfast and dinner.
Payments
- The balance of the stay must be paid according to the methods communicated at the time of booking (cash, credit/debit cards, or other electronic systems accepted by the property). Payments by bank transfer (including instant transfers) and/or checks are not accepted.
- A confirmatory deposit (pursuant to Article 1385 of the Italian Civil Code) may be requested at the time of booking, which will be retained in case of late cancellation or no-show.
- All additional services (e.g., bar, laundry, late check-out, pets, etc.) must be settled by the end of the stay. In case of non-payment, the property reserves the right to take action for debt recovery through the competent authorities, with the relative costs charged to the defaulting guest. If the credit card provided as a guarantee is still valid, the amount due may be charged to it.
Tourist Tax
- Guests are required to pay the municipal tourist tax, where provided for by the Municipality of Olbia. The amount is established by the municipal administration and may vary based on the time of year, the category of the property, and the duration of the stay. The tourist tax must be paid at the time of check-in or when settling the bill and is mandatory by law.
Cancellation Policy and Rate Conditions
GUARANTEE CARD | FREE CANCELLATION UP TO 7 DAYS
A card will be requested at the time of booking as a guarantee for the reservation. The card will be used to charge or pre-authorize cancellation fees as indicated below.
Terms and Conditions of Cancellation
- Cancellation is fully refundable until 6 days prior to the scheduled check-in date.
- Cancellation with a penalty equal to 30% of the reservation’s total amount from 6 days prior to the scheduled check-in date.
The amounts of the penalties will be pre-authorized upon entering the penalty phase of the reservation in the manner stated above. In the event that the charge or pre-authorization of a penalty fee is unsuccessful, the property reserves the right to cancel the reservation without prior notice.
Additional Conditions
Upon customer request, the charged penalty amount may be converted into a voucher, usable exclusively within the same season for which the reservation was made and also transferable to third parties. The customer will have the right to request, only once, the modification of the stay dates no later than 2 (two) days before the expected arrival date. The acceptance of the request will be subject to the availability of the same room type. If the modification of the reservation involves the application of a different rate, the customer will be required to pay the possible price difference.
30% NON-REFUNDABLE DEPOSIT (PURSUANT TO ARTICLE 1385 OF THE ITALIAN CIVIL CODE) | CHANGE UP TO 15 DAYS WITH VOUCHER
A deposit (pursuant to Article 1385 of the Italian Civil Code) equal to 30% of the reservation’s total amount is required to be paid at the time of booking. The down payment amount will not be refunded to the customer in case of cancellation.
Additional Conditions
In case of cancellation, the deposit amount will not be refunded. Upon customer request, the deposit paid may be converted into a voucher, usable exclusively within the same season for which the reservation was made and also transferable to third parties. The customer will have the right to request, only once, the modification of the stay dates no later than 2 (two) days before the expected arrival date. The acceptance of the request will be subject to the availability of the same room type. If the modification of the reservation involves the application of a different rate, the customer will be required to pay the possible price difference.
NON-REFUNDABLE – 100% PREPAYMENT (PURSUANT TO ARTICLE 1385 OF THE ITALIAN CIVIL CODE)
An earnest payment equal to 100% of the reservation’s total amount is required to be paid at the time of booking. The down payment amount will not be refunded to the customer in case of cancellation.
Terms and Conditions of Cancellation
- No-show, delayed arrival, or early departure will result in a charge of 100% of the reservation amount.
Additional Conditions
The amount paid is not subject to refund in case of withdrawal by the customer. However, the customer is granted the right to request a modification of the reservation no later than 2 (two) days prior to the arrival date. The acceptance of the request is subject to verification of the availability of the same room type. If the new request falls into a different tariff period, the rate may be subject to a relative adjustment.
General Room Rules
- Rooms are intended exclusively for the stay of registered guests; it is not permitted to host undeclared persons or persons not authorized by the management.
Smoking is not permitted inside the rooms, in the corridors, or in any of the property’s closed environments; smoking is only allowed in designated outdoor spaces.
- In case of violation of the smoking ban, the management will apply a penalty to the guest of €150.00 as a flat-rate cover for extraordinary cleaning and sanitization costs aimed at eliminating odors.
- The property’s right to claim compensation for any further damage suffered remains reserved.
- In case of repeated violation, the management reserves the right to terminate the stay contract with immediate effect pursuant to art. 1456 of the Civil Code, with the consequent obligation to vacate the room.
- In this case, the guest will not be entitled to a refund for the unused nights.
- It is not permitted to use stoves, electric plates, heaters, candles, or other appliances that may pose a risk of fire or damage to the systems.
- Guests must take care of the furnishings, equipment, and appliances in the room; any damage or anomalies must be immediately reported to the management.
- It is not permitted to move furniture, beds, or equipment within the rooms or take them outside.
- It is not permitted to throw waste into sinks, toilets, or outside the appropriate bins.
- Guests must maintain respectful behavior, avoiding excessive noise or activities that may disturb other hotel guests.
- The management reserves the right to charge any costs for extraordinary cleaning of the room in case of misuse or damage.
Housekeeping and Linen Change
- HOTEL ROOMS: Linen change is provided 2 times per week. It is possible to request extra linen changes for a fee (per person). Cleaning is provided every day. Towel change is provided 3 times per week.
- APARTMENTS: Linen change is provided 2 times per week. It is possible to request extra linen changes for a fee (per person). Cleaning is provided every day. Towel change is provided 3 times per week. The Hotel will not take care of cleaning the kitchenette, dishes, stovetop, etc.
Staff, cleaning crew, etc., are not authorized to enter rooms where animals have been left unattended. In such cases, cleaning will not be carried out.
General Rules for Common Areas
- Guests are required to maintain respectful behavior toward other people in the property and toward the staff, avoiding noise or harassing attitudes.
- It is required to respect silence during resting hours, specifically from 11:00 PM to 8:00 AM and from 1:00 PM to 3:30 PM, except for events authorized by the management.
- Smoking is not permitted inside closed environments; smoking is allowed only in specifically marked outdoor spaces.
- It is not permitted to bring weapons, illegal substances, or dangerous materials into the property.
- It is not permitted to use stoves, electric heaters, hot plates, or other cooking equipment in the rooms or in unauthorized areas.
- Common spaces (hall, rooms, garden, swimming pool, relaxation areas) must be used in an orderly and respectful manner, without causing obstruction or harm to other guests.
- It is not permitted to throw waste outside the appropriate containers: it is mandatory to comply with the waste sorting rules established by the Municipality of Olbia.
- For reasons of safety and decorum, it is not permitted to hang laundry or clothing in common areas or from room windows, except in specifically indicated spaces.
- The use of green areas and the garden must respect the quiet and the environment: it is not permitted to pick plants, damage outdoor furniture, or bring in unauthorized animals.
- The management declines all responsibility for objects left unattended in common areas.
Dining
- Allergies and intolerances: We invite guests with specific dietary needs (allergies, intolerances, etc.) to inform us promptly at the time of booking and remind us at check-in or to the dining room staff, to allow us to offer suitable products.
- Access rules: Guests are requested to wear decorous clothing appropriate to the environment (access to the dining room in swimwear, bare-chested, or barefoot is not permitted).
General restaurant rules:
- it is not permitted to take food out of the breakfast room and the restaurant.
- Always use buffet tongs/utensils.Do not touch food directly with your hands.
- It is not permitted to fill personal containers
- Children must be accompanied
- Report any allergies in advance
- Respectful behavior toward staff and other guests
- Do not move tables or chairs without authorization
Breakfast/Dinner:
- Breakfast Hours: Buffet breakfast service is available every day from 07:00 AM to 10:30 AM in the restaurant.
- Dinner Hours: Dinner service is served at the hotel restaurant every day from 07:00 PM to 09:30 PM.
- Consumptions: For hygienic-sanitary and organizational reasons, it is not permitted to take food or drinks from the restaurant to consume them in the room or outdoors, unless specific agreements are made for room service or travel baskets (lunch boxes).
Swimming Pool and Pool Bar
General pool rules:
Pool Hours:
- Access to the pool is permitted every day from 10:30 AM to 6:30 PM. Outside of these hours, access to the area and bathing are not allowed, to guarantee the necessary chemical treatments and water sanitization, as well as to respect public quiet.
- Pool Bar Hours: Poolside bar service is active every day from 12:00 PM to 6:30 PM for drinks, ice creams, and snacks. It is not permitted to consume food or drinks brought from outside in the pool area.
- Safety and Minors: The use of the pool by children is allowed exclusively under the strict and continuous supervision of a responsible adult. The management declines all responsibility for accidents or injuries resulting from failure to comply with the conduct rules of these regulations, within the limits permitted by law.
- Payment for consumptions must be made at the time of ordering directly at the pool bar cash desk.
- Alcoholic beverages may not be served to minors under 18.
- Any allergies and/or intolerances, etc., must be reported at the time of ordering.
Complimentary pool towel service:
Pick-up and Return:
- The towel is collected at Reception upon check-in and must be returned to Reception upon check-out.
- Use and Exchange: The towel is for the exclusive use within the Hotel. For a replacement with a clean towel, please contact the lifeguard at the pool: the exchange is free of charge upon handing in the dirty towel.
Deposit:
- Upon collection, a deposit of €20.00 per towel will be requested via credit card pre-authorization. This deposit will be reversed at check-out upon the return of the towels.
Non-return:
- In case of loss or failure to return, the amount of €20.00 per towel will be charged to the credit card, converting the pre-authorization into a “linen loss penalty.”
Gym
- The gym is available for free use by our guests from 6:00 AM to 10:00 PM. Minors under 16 must be accompanied by their parents. Access is allowed only with suitable footwear and appropriate clothing. Entry in a swimsuit or wet clothing is not permitted.
Car Park
- The hotel has a free and unattended parking lot located near the hotel, which can only be used for the duration of the stay.
- The management is not responsible for any theft or damage to vehicles or objects left inside them.
- It is not permitted to occupy more than one parking space, park outside the permitted areas, leave unattended vehicles after the end of the stay, or carry out washing or maintenance activities.
- Any damage caused by incorrect maneuvers is the responsibility of the person in charge.
- It is not permitted to live inside vehicles parked in the parking area.
Internet
- Free Wi-Fi is available in all common areas and hotel rooms upon registration.
- Access for pets is allowed only upon prior communication at the time of booking and with confirmation from the management, subject to a supplement of 30 euros per stay.
- Only small pets up to a maximum of 10 kg are admitted, and only if accompanied by an updated health record.
- For dogs weighing more than 5 kg, a muzzle must be available and used upon request of the staff or in the presence of other guests.
- Animals belonging to breeds considered dangerous (for example, pit bulls, rottweilers, or equivalent) are not allowed.
- A limited number of animals per room is allowed; the presence of multiple animals must be authorized in advance.
- It is not permitted to leave animals unattended in the rooms or in the spaces of the property.
- Staff are not authorized to access rooms where animals are present without the guest’s supervision; in such cases, the cleaning service will not be performed.
- Within common areas, the animal must always be kept on a leash or inside a suitable carrier.
- It is not permitted to leave them unattended in the rooms or hotel spaces.
- Pets are not allowed in the breakfast room, restaurant, swimming pool, wellness area, and spaces intended for exclusively hygienic-sanitary use, unless otherwise ordered by the management.
- It is mandatory to immediately collect pet waste and dispose of it correctly.
- Failure to collect will result in administrative sanctions.
- The owner of the animal assumes full civil and criminal liability for any disturbance to public peace, or damage to persons or property.
- Any restoration or compensation costs will be charged to the owner.
- The management reserves the right to interrupt the stay with immediate effect and remove guests from the property, without obligation for a refund, following violations or well-founded complaints.
- Staff, cleaning staff, etc., are not authorized to enter rooms where animals have been left unattended. In such cases, cleaning will not be carried out.
Fire Safety and Evacuation
- Evacuation plans are displayed throughout the property. Guests are required to familiarise themselves with these plans upon arrival and follow the instructions provided.
- Tampering with or improper use of fire extinguishers, fire safety equipment, alarms, or safety signage is strictly prohibited.
- In the event of an evacuation, guests must follow the designated emergency routes, remain calm, and comply with staff instructions.
General Safety Rules
- Guests must keep their room keys or key cards secure and must not hand them to unregistered third parties.
- Minors must not be left unattended in shared areas or in their rooms.
CCTV
- The property is equipped with a CCTV system operating in common areas, used exclusively to ensure the safety of guests and staff. Recordings are processed in accordance with applicable privacy regulations (EU Regulation 2016/679 – GDPR). Staff are not authorised to share or provide copies of recordings to any party, as required by law.
Liability for Guests’ Belongings
- The hotel’s liability for property brought or sent by guests is governed by Articles 1783–1786 of the Italian Civil Code. An in-room safe is available in every room. Guests are strongly encouraged to use it for documents, cash, and valuables. For high-value items, a secure deposit service is available at reception.
- The hotel provides an unattended parking area near the property for use during the stay. The provision of this area does not constitute a deposit agreement and does not create any custodial obligation on the part of the hotel. Guests are advised not to leave valuables inside their vehicles.
Personal data are processed by the property in compliance with EU Regulation 2016/679 (GDPR) and Legislative Decree 196/2003 and subsequent amendments and additions, as well as on the basis of the Hotel’s Privacy Policy provided to the Customer via a separate document or made public in the common areas of the Hotel or on the Hotel’s website.
- Items forgotten by guests will be kept for a maximum period of 60 days from the departure date. After this period, they will be disposed of or donated to charity.
- Upon guest request, items may be shipped at their expense and under their responsibility.
- Food products will be disposed of immediately for hygiene/sanitary reasons.
In exceptional cases of overbooking or inability to provide the booked room due to force majeure, the management undertakes to: offer the guest alternative accommodation of equal or higher category at another property in the area; cover any additional costs related to the transfer or guarantee a full refund of the amounts paid if it is not possible to propose alternative accommodation.
- These regulations govern the relationship between the accommodation property Suites Del Borgo, managed by the company ANGLO LANGUAGE MEDITERRANEAN ACADEMY S.R.L. SOCIETA’ BENEFIT (VAT number 02953150907, located in Olbia, via Ghana, Geovillage locality) and the guests, establishing mutual rights and duties in order to guarantee a peaceful and safe stay in compliance with the current regulations of the Municipality of Olbia and the Sardinia Region.
- Access to and stay at the Hotel imply full acceptance of these regulations, which have contractual value and are integrated with the provisions of the law and with municipal rules regarding accommodation activities.
- Failure to comply with the rules may result in the termination of the stay and, in the cases provided for, reporting to the competent bodies. In the event of a conflict between these regulations and the applicable regulatory sources, the latter shall prevail according to the principle of the hierarchy of sources.
Essential Phone Numbers:
- Reception (daytime): +39 3489201984
- Night porter (11:00 PM – 7:00 AM): +39 3489201984
- Single Emergency Number (NUE): 112
- Medical emergency / Ambulance: 118
Medical Assistance:
- A affiliated doctor is available on request, at the guest’s expense:
- All costs and arrangements for medical services are the sole responsibility of the guest and will be communicated upon request. The hotel management acts solely as an intermediary and accepts no liability in connection with any medical services provided.
